AI Transparency Statement

1. About This Statement

This AI Transparency Statement is published by AY Tech Systems LLC, operating as Calls Orbit, to fulfill our commitment to transparency about how we develop and deploy artificial intelligence systems. This statement is aligned with the disclosure requirements of the EU Artificial Intelligence Act (Articles 50-54) and reflects our commitment to responsible AI practices.

We believe that transparency is essential for building trust with our customers, their callers, and the broader public.

2. What Our AI System Does

2.1 Primary Purpose

CallsOrbit provides AI-powered voice agents that answer phone calls on behalf of businesses. The AI system is designed to:

• Answer incoming phone calls professionally
• Understand and respond to caller inquiries using natural language
• Capture lead information (name, contact details, service needs)
• Schedule appointments when integrated with calendar systems
• Notify business owners of new leads and important calls
• Record and transcribe calls for quality assurance

2.2 Intended Use Cases

Our AI voice agents are intended for:

• Small and medium-sized businesses requiring 24/7 call coverage
• Home service companies (HVAC, plumbing, electrical, etc.)
• Professional services firms
• Any business seeking automated call answering with lead capture

3. How Our AI Works

3.1 Technology Components

Our AI system consists of several integrated technologies:

• Speech Recognition: Converts spoken words to text using advanced speech-to-text models (Deepgram Nova-2)
• Large Language Model: Understands context and generates appropriate responses (configurable: GPT-4, Claude, etc.)
• Text-to-Speech: Converts AI responses back to natural-sounding speech
• Telephony Integration: Connects the AI to phone networks for call handling

3.2 Decision-Making Process

The AI makes decisions based on:

• Business Configuration: Instructions and context provided by the business owner
• Conversation Context: What has been said in the current call
• Knowledge Base: Information about the business, services, and frequently asked questions
• Training Data: General language understanding from the underlying language models

4. Limitations and Risks

4.1 Known Limitations

• May struggle with heavy accents or poor audio quality
• Cannot handle highly emotional or distressed callers appropriately
• Limited ability to handle complex, multi-step negotiations
• May occasionally generate incorrect or nonsensical responses
• Cannot verify caller identity or detect fraud
• No ability to physically perform actions or make payments

4.2 Potential Risks

• Miscommunication leading to incorrect service bookings
• Caller frustration if AI cannot understand their needs
• Privacy concerns from call recording and transcription
• Potential for AI to provide inaccurate business information

5. Human Oversight

5.1 Human-in-the-Loop

While our AI operates autonomously during calls, human oversight is maintained through:

• Configuration: Business owners define AI behavior, scripts, and knowledge base
• Monitoring: All calls can be reviewed through recordings and transcripts
• Escalation: Callers can request human callback at any time
• Notifications: Business owners receive real-time alerts for new leads

5.2 Human Review of Critical Actions

We recommend that business owners review AI-captured leads before taking action, and that appointment bookings are confirmed by humans when possible.

6. AI Disclosure to Callers

6.1 Transparency with Callers

We believe callers have a right to know they are speaking with an AI. Our platform provides options to:

• Include AI disclosure in the greeting message
• Disclose that calls may be recorded for quality assurance
• Offer transfer to human representative when requested

6.2 Default Disclosure

By default, our platform includes a disclosure statement at the beginning of calls: "This call may be recorded. You are speaking with an AI assistant." Business owners can customize this message but are encouraged to maintain transparency.

7. Data and Privacy

7.1 Data Collection

Our AI system collects:

• Voice recordings of calls (when enabled)
• Transcripts of conversations
• Information disclosed by callers (name, contact info, requests)
• Call metadata (duration, time, phone number)

7.2 Data Usage

This data is used to:

• Provide the core service of call handling and lead capture
• Generate analytics and insights for business owners
• Improve service quality through review and monitoring

For complete details on data handling, please see our Privacy Policy and Data Processing Agreement.

8. Continuous Improvement

We are committed to continuously improving our AI systems to:

• Reduce errors and improve accuracy
• Better handle edge cases and difficult situations
• Enhance caller experience and satisfaction
• Address feedback from businesses and callers
• Stay current with AI safety best practices
• Comply with evolving regulations and standards

9. Your Rights

To exercise these rights, contact us at privacy@callsorbit.com.

10. Contact Us

For questions about our AI systems or this transparency statement:

11. Updates to This Statement

This AI Transparency Statement may be updated periodically to reflect changes in our AI systems, practices, or applicable regulations. Material changes will be communicated through our platform or website.

Last updated: December 22, 2024