Privacy Policy
Last updated: January 18, 2026
1. Introduction
AY Tech Systems LLC, operating as Calls Orbit ("Calls Orbit," "we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent platform at https://www.callsorbit.com and related services (collectively, the "Services").
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, and billing information when you create an account.
- Business Information: Business address, industry type, and service offerings you provide to customize your AI agent.
- Communications: Messages you send us through support channels or contact forms.
2.2 Information Collected Automatically
- Call Data: Phone numbers, call duration, call recordings, and transcripts of conversations handled by your AI agent.
- Lead Information: Information captured during calls, including caller contact details and service requests.
- Usage Data: How you interact with our platform, including features used, pages viewed, and actions taken.
- Device Information: Browser type, IP address, device identifiers, and operating system.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related notifications
- Train and improve our AI voice agent technology
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address fraud and security issues
- Comply with legal obligations
4. Information Sharing
We may share your information in the following circumstances:
- Service Providers: With third-party vendors who provide services on our behalf (e.g., cloud hosting, analytics, payment processing).
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
- Legal Requirements: When required by law or to protect our rights and safety.
- With Your Consent: When you have given us permission to share your information.
4.1 Subprocessors
We use the following third-party service providers (subprocessors) to help deliver our Services. For more details, see our Data Processing Agreement.
| Provider | Purpose | Location |
|---|---|---|
| VAPI (Superpowered Labs) | Voice AI platform | USA |
| Twilio Inc. | Telephony services | USA |
| Supabase Inc. | Database & authentication | USA |
| Stripe Inc. | Payment processing | USA |
| Deepgram Inc. | Speech-to-text | USA |
| Anthropic / OpenAI | AI language models | USA |
| Vercel Inc. | Application hosting | USA |
| Resend Inc. | Email delivery | USA |
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you Services. Call recordings and transcripts are retained for 90 days by default, though you may request deletion at any time. We may retain certain information as required by law or for legitimate business purposes.
6.1 Opt-Out Request Processing
In compliance with updated FCC regulations effective April 2025, we process opt-out requests within 10 business days. You may submit opt-out requests through any reasonable method including email, text message, voicemail, or verbal communication. We honor revocation requests regardless of the method used.
6.2 Google Calendar Data Retention
When you connect your Google Calendar to CallsOrbit:
- Calendar Events: Events created through our service remain in your Google Calendar until you delete them. We do not automatically delete calendar events.
- Access Tokens: OAuth tokens are encrypted and stored securely. Tokens are refreshed automatically and can be revoked at any time through your Settings page or your Google Account security settings.
- Calendar Metadata: Information about your calendars (names, IDs) is retained only while your Google Calendar is connected. This data is deleted immediately upon disconnection.
- Appointment Records: Our database stores appointment details separately from Google Calendar. These records are retained for the duration of your account, allowing you to view appointment history even if you disconnect your calendar.
To disconnect your Google Calendar and revoke our access, visit Settings → Integrations → Google Calendar → Disconnect. You can also revoke access directly from your Google Account permissions page.
7. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication measures
- Employee training on data protection
8. Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Data portability
- Withdraw consent where applicable
To exercise these rights, please contact us at support@callsorbit.com.
9. Google User Data Disclosure
Important: Notwithstanding anything else in this Privacy Policy, if you provide CallsOrbit access to your Google account data, our use of that data will be limited to the practices explicitly disclosed in this Section 9. In the event of any conflict between other sections of this Privacy Policy and this Section 9, this Section 9 shall control with respect to Google user data.
CallsOrbit's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
9.1 How We Use Google User Data
When you connect your Google account to CallsOrbit, we access only the data necessary to provide our services. We use Google user data solely for the following purposes:
- To authenticate your identity and provide access to our platform
- To sync your calendar for scheduling appointments (if you enable this feature)
- To provide and improve user-facing features of our service that you have requested
9.2 Restrictions on Google User Data
We do NOT use Google user data for:
- Serving advertisements, including retargeting, personalized, or interest-based advertising
- Training artificial intelligence or machine learning models
- Selling or transferring to third parties (except as necessary to provide the service)
- Any purpose other than providing or improving user-facing features
9.3 Data Sharing
We only share Google user data with service providers who are necessary to deliver our services to you (such as our authentication provider). These service providers are bound by confidentiality obligations and are prohibited from using Google user data for any purpose other than providing the service.
10. California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.
12. Children's Privacy
Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
14. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
AY Tech Systems LLC
Operating as: Calls Orbit
Email: support@callsorbit.com
Website: https://www.callsorbit.com