SMS Compliance Terms of Service

1. Overview

These SMS Compliance Terms of Service ("SMS Terms") govern your use of SMS messaging features through CallsOrbit. By registering for SMS capabilities, you agree to these terms in addition to our general Terms of Service.

2. Registration Types

2.1 10DLC Registration

10DLC (10-Digit Long Code) registration enables you to send SMS messages from a local phone number. This requires business verification through The Campaign Registry (TCR).

• Standard Brand: For businesses with an EIN (Employer Identification Number). Supports multiple phone numbers and higher message throughput.
• Sole Proprietor: For individuals without an EIN who use their SSN for tax purposes. Limited to 1 phone number per campaign with lower message throughput.

2.2 Toll-Free Registration

Toll-Free registration enables you to send SMS messages from a toll-free number (1-800, 1-888, etc.). This requires business verification through carriers but has a simpler verification process.

3. Fees and Payment

3.1 10DLC Fees

3.2 Toll-Free Fees

3.3 Non-Refundable Policy

4. Your Responsibilities

4.1 Accurate Information

You must provide accurate business information during registration. Misrepresentation may result in registration rejection or campaign suspension without refund.

4.2 Legal Compliance

You must comply with:

• Telephone Consumer Protection Act (TCPA)
• CAN-SPAM Act
• Carrier messaging policies
• All applicable federal and state laws

4.3 Consent Requirements

You must obtain proper consent before sending SMS messages:

• Customers must opt-in to receive messages
• Provide a clear way to opt-out (e.g., reply STOP)
• Honor opt-out requests immediately
• Maintain records of consent

4.4 Prohibited Content

You must not send:

• Unsolicited marketing messages
• Messages to numbers that have opted out
• Content that violates carrier policies
• SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)
• Phishing or fraudulent content
• Content promoting illegal activities

5. End-User SMS Consent (Appointment Reminders)

This section describes how end-users (customers of businesses using CallsOrbit) consent to receive SMS appointment reminders and notifications.

5.1 Verbal Opt-In Process

When customers book appointments through a business using CallsOrbit's AI voice agent platform, they are explicitly asked:

Only customers who verbally confirm "yes" or provide affirmative consent are enrolled in SMS notifications.

5.2 Opt-In Confirmation Message

After providing verbal consent, customers receive an initial SMS confirmation:

5.3 Message Types and Frequency

End-users may receive the following types of messages:

• Appointment confirmation messages
• Appointment reminder messages (typically 24 hours before)
• Rescheduling notifications
• Cancellation notifications

Message frequency: 1-5 messages per appointment booking.

5.4 Opt-Out Instructions

End-users can opt out of SMS messages at any time by:

• Replying STOP to any message
• Replying CANCEL, UNSUBSCRIBE, or QUIT
• Contacting the business directly

Opt-out requests are processed immediately. After opting out, end-users will receive a confirmation message and will no longer receive SMS notifications for appointments.

5.5 Help Instructions

End-users can reply HELP at any time to receive assistance information, including how to opt out and contact details.

5.6 Data Rates

Message and data rates may apply. End-users should contact their mobile carrier for details about their messaging plan.

6. Limitations

6.1 Sole Proprietor Limitations

• Maximum 1 phone number per campaign
• Maximum 3 brand registrations per verification phone number
• Lower message throughput limits

6.2 Service Availability

SMS capabilities are available only after registration approval. We do not guarantee approval timeframes. Typical approval times are:

• 10DLC: 2-3 weeks
• Toll-Free: 5-7 business days

7. Suspension and Termination

7.1 Grounds for Suspension

We may suspend your SMS capabilities if:

• Your registration is suspended by TCR or carriers
• You violate these terms or TCPA requirements
• Your account is in bad standing
• We receive excessive spam complaints
• Carriers flag your messages for filtering

7.2 Effect of Suspension

Upon suspension, monthly fees continue until the campaign is formally cancelled. No refunds will be provided for the suspension period.

8. Data Handling

8.1 Sensitive Information

We do not store your EIN (Employer Identification Number) or SSN (Social Security Number). This information is transmitted directly to Twilio and The Campaign Registry (TCR) for verification purposes.

8.2 What We Store

We store only:

• Registration status
• Business name (for display purposes)
• Twilio reference IDs
• Acceptance timestamps and IP addresses for legal compliance

9. Limitation of Liability

10. Changes to Terms

We may update these SMS Terms at any time. We will notify you of material changes by email or through our Services. Continued use of SMS features after changes constitutes acceptance of the updated terms.

11. Relationship to General Terms

These SMS Terms supplement our general Terms of Service and Privacy Policy. In case of conflict between these SMS Terms and the general Terms of Service regarding SMS features, these SMS Terms shall prevail.

12. Contact Us

If you have questions about these SMS Terms, please contact us at: